B2C-SOLUTION-ARCHITECT VALID BRAINDUMPS PDF & TEST B2C-SOLUTION-ARCHITECT DUMPS FREE

B2C-Solution-Architect Valid Braindumps Pdf & Test B2C-Solution-Architect Dumps Free

B2C-Solution-Architect Valid Braindumps Pdf & Test B2C-Solution-Architect Dumps Free

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Finding 60 exam preparation material that suits your learning preferences, timetable, and objectives is essential to prepare successfully for the test. You can prepare for the Salesforce B2C-Solution-Architect test in a short time and attain the Salesforce Certified B2C Solution Architect certification exam with the aid of our updated and valid exam questions. We emphasize quality over quantity, so we provide you with Salesforce B2C-Solution-Architect Actual Exam questions to help you succeed without overwhelming you.

Salesforce B2C-Solution-Architect Certification is ideal for architects, developers, and solution designers who are responsible for designing and implementing solutions in the B2C domain. Salesforce Certified B2C Solution Architect certification is highly valued by employers and clients alike, as it demonstrates a high level of expertise and knowledge in the B2C domain. Salesforce Certified B2C Solution Architect certification is globally recognized and can help professionals to advance their careers and improve their job prospects.

Salesforce Certified B2C Solution Architect Sample Questions (Q57-Q62):

NEW QUESTION # 57
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution? Choose 2 answers

  • A. Leads can have detrimental impact on quality of contact records in Sales Cloud
  • B. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
  • C. Engagement history from the lead record will be natively available for contact record in Marketing Cloud
  • D. Leads are unique contact records in Marketing Cloud

Answer: A,B


NEW QUESTION # 58
An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

  • A. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloud so that they can be used to inform how cases are routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.
  • B. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing feature and synchronized back to B2C Commerce and Marketing Cloud.
  • C. Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level.
  • D. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are attributed a tier level.

Answer: B,C

Explanation:
C: Case routing can be configured by configuring Service Cloud's omni-channel routing feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level. This can help accomplish the goal by ensuring that cases are assigned to the most qualified and available agents based on predefined criteria and rules. D. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing feature and synchronized back to B2C Commerce and Marketing Cloud. This can help accomplish the goal by maintaining consistent and updated customer data across different systems and platforms. References:
* https://help.salesforce.com/s/articleView?id=sf.service_presence_omnichannel_routing.htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.mc_co_implement_marketing_cloud_connect.
htm&type=5
* https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_integration.htm&type=5


NEW QUESTION # 59
Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

  • A. The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.
  • B. Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.
  • C. Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.
  • D. Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.
  • E. Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

Answer: B,D,E


NEW QUESTION # 60
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

  • A. Social Studio is limited to listening to social channel and not responding
  • B. Mobile Connect only supports outbound messaging in selected countries
  • C. Social Studio does not support 1:1 messaging on the apps listed in the scenario
  • D. Mobile Connect lacks integration with the service agent console without Digital Engagement

Answer: C,D

Explanation:
Digital Engagement is a set of features in Service Cloud that enables agents to communicate with customers using social messaging channels such as Facebook, WhatsApp, and SMS. To justify the recommendation of implementing Digital Engagement, a Solution Architect can use the following reasons:
Mobile Connect lacks integration with the service agent console without Digital Engagement. Mobile Connect is a feature in Marketing Cloud that allows sending and receiving SMS messages. However, without Digital Engagement, Mobile Connect messages cannot be handled by Service Cloud agents in the service console or omnichannel routing.
Social Studio does not support 1:1 messaging on the apps listed in the scenario. Social Studio is a feature in Marketing Cloud that allows listening and engaging with customers on social media platforms. However, Social Studio does not support direct messaging on Facebook or WhatsApp, which are popular social messaging channels.
Option B is incorrect because Mobile Connect supports outbound messaging in more than 200 countries. Option D is incorrect because Social Studio can respond to public posts or comments on social media platforms. Reference:
https://help.salesforce.com/s/articleView?id=sf.service_digital_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_moc_mobileconnect.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_moc_supported_countries.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_ss_social_studio_overview.htm&type=5


NEW QUESTION # 61
An organization uses B2C Commerce to capture order details but needs to process the order in an ERP system. They want B2C Commerce to send a message to the ERP system with the order details after they have been entered, then wait for the order to be processed, and then receive a reply from the ERP system with the order number and status.
Which integration pattern should a Solution Architect use to meet this requirement?

  • A. Batch Data Synchronization
  • B. Publish / Subscribe
  • C. Asynchronous Call-Out
  • D. Request and Reply

Answer: D

Explanation:
Request and reply is an integration pattern that allows a system to send a message to another system and wait for a response. This pattern is suitable for scenarios where the sender needs to receive an immediate confirmation or acknowledgment from the receiver. In this case, B2C Commerce needs to receive the order number and status from the ERP system after sending the order details. Reference:
https://architect.salesforce.com/design/integration-patterns-and-practices/request-and-reply/
https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/OrderManagement/OrderManagementOverview.html


NEW QUESTION # 62
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